Projects per year
Personal profile
Research
Teaching
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
PhD, Department of Sociology
Swedish Standard Keywords
- Social Sciences (5)
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Dive into the research topics where Vesa Leppänen is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
Projects
- 1 Finished
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Organization, management and governance in relation to psychosocial work environment in human services professions
Nilsson, K. (Researcher), Leppänen, V. (Researcher), Petersson , H. (PI), Jönsson, S. (Researcher), Carlsson, I. (Researcher), Månsson, E. (Researcher) & Hagström, B. (Researcher)
01-01-01 → 05-12-31
Project: Research
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Think aloud som gränsöverskridande metod: Att förstå svåra samtal i kundtjänsten
Sellerberg, A.-M. & Leppänen, V., 2023-Sept-01, Den empiriska glädjen: En vänbok till Malin Åkerström. Andersson Cederholm, E., Jacobsson, K. & Wästerfors, D. (eds.). 1 ed. Lund: Sociologiska institutionen, Lunds universitet, Vol. 1. p. 287-300 14 p.Research output: Chapter in Book/Report › Chapter in book › peer-review
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Utsatthet i kundservice: Medarbetarnas hantering av kundernas negativa känslor i telefonsamtal till kundtjänsten
Leppänen, V., 2023, 5 ed. Stockholm: Handelsrådet. 57 p. (Handelsrådets rapportserie; vol. 2023, no. 5)Research output: Book/Report › Report
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Produktion med passion: en intervjuundersökning med femtio äldre skogsägare
Sellerberg, A.-M., Leppänen, V. & Linné, T., 2019-May-01, Malmö: Bokbox. 343 p.Research output: Book/Report › Book
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”They´ll Go On To Get Real Jobs”: The Transitional Contract Between the Core and Student Workers in Retail
Leppänen, V. & Sellerberg, A.-M., 2019-Aug-21.Research output: Contribution to conference › Oral presentation › peer-review
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Arbetsvillkor och trivsel bland anställda inom hushållsnära tjänster
Leppänen, V. & Dahlberg, L., 2012, Kristianstad: Kristianstad University Press. (Skrifter utgivna vid Högskolan Kristianstad; no. 2012:3)Research output: Book/Report › Report
Open AccessFile37 Downloads (Pure)
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Forskarmötet - en podd från Handelsrådet
Leppänen, V. (Speaker)
2024-Mar-08Activity: Talk or presentation › Public lecture/debate/seminar
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Utsatthet i kundservice: Medarbetarnas hantering av kundernas negativ känslor i telefonsamtal till kundtjänsten
Leppänen, V. (Speaker)
2023-Dec-20Activity: Talk or presentation › Oral presentation
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Halvtidskontroll
Leppänen, V. (Examiner)
2023-Aug-31Activity: Examination and supervision › Examining committee
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Kundservicearbete per telefon inom e-handeln: riskabel hantering av kundens negativa känslor
Leppänen, V. (Speaker)
2023-Jun-15Activity: Talk or presentation › Oral presentation