Abstract
The purpose of this study is to investigate the value (co-)creation processes initiated by the users of a home-based monitoring service. We adopt a narrative approach to analyze a series of interviews to investigate these processes. Our results show three narratives - Value for the present- and the future-self, Service use and resource integrators and users as initiators, and Conditions for meaningful use - that the participants expressed. Through these narratives, the role of the user, the service and the service ecosystem (or system) is identified. The paper contributes to further understanding of the dynamics underpinning value (co-)creation processes by providing an empirically grounded investigation of value initiation practices amongst the elderly.
| Original language | English |
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| Publication status | Published - 2019 |
| Externally published | Yes |
| Event | 27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019 - Stockholm and Uppsala, Sweden Duration: 2019-Jun-08 → 2019-Jun-14 |
Conference
| Conference | 27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019 |
|---|---|
| Country/Territory | Sweden |
| City | Stockholm and Uppsala |
| Period | 19-06-08 → 19-06-14 |
Swedish Standard Keywords
- Information Systems (10202)
Keywords
- Elderly care
- Narratives
- Remote monitoring services
- Service Logic
- Value (co-)creation
- Value initiation
- Value spheres