Survey process quality: a question of healthcare manager approach

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3 Citations (Scopus)



The purpose of this paper is to explore how healthcare first-line managers think about and act regarding workplace survey processes.


This interview study was performed at a hospital in south Sweden. First-line healthcare managers ( n=24) volunteered. The analysis was inspired by phenomenography, which aims to describe the ways in which different people experience a phenomenon. The phenomenon was a workplace health promotion (WHP) survey processes.


Four main WHP survey process approaches were identified among the managers: as a possibility, as a competition, as a work task among others and as an imposition. For each, three common subcategories emerged; how managers: stated challenges and support from hospital management; described their own work group and collaboration with other managers; and expressed themselves and their situation in their roles as first-line managers.

Practical implications

Insights into how hospital management can understand their first-line managers' motivation for survey processes and practical suggestions and how managers can work proactively at organizational, group and individual level are presented. Originality/value Usually these studies focus on those who should respond to a survey; not those who should run the survey process. Focusing on managers and not co-workers can lead to more committed and empowered managers and thereby success in survey processes.

Original languageEnglish
Pages (from-to)591-602
Number of pages11
JournalInternational Journal of Health Care Quality Assurance
Issue number7
Publication statusPublished - 2017

Swedish Standard Keywords

  • Medical and Health Sciences (3)


  • First-line manager
  • Quality healthcare
  • Survey process
  • Workplace health promotion


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