The Balancing Acts in SME e-Commerce Development: a multiple case study

Jens Hultman, Lars Torsten Eriksson

Research output: Contribution to journalArticlepeer-review


By applying a resource-based view on SME development and analysing empirical data collected from qualitative and longitudinal research on e-commerce development among 20 Swedish SMEs, the authors identify and discuss the post-adoption decision dilemmas – or Balancing Acts – faced by managers. The study contributes to the existing literature on SME e-commerce development by suggesting that SME management faces three major decision dilemmas: e-commerce capacity and competence development, e-commerce scope and e-commerce development drive. By outlining a set of managerial aspects of e-commerce development, we point out the contextual and resource dependence of SME management.

Original languageEnglish
Pages (from-to)476-497
Number of pages21
JournalInternational Journal of Electronic Business
Issue number5
Publication statusPublished - 2008
Externally publishedYes

Swedish Standard Keywords

  • Economics and Business (502)


  • SMEs
  • Sweden
  • balancing acts
  • context dependency
  • decision dilemmas
  • e-commerce development
  • electronic commerce
  • post-adoption
  • resource dependency
  • resource-based view
  • small and medium-sized enterprises


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