Utsatthet i kundservice: Medarbetarnas hantering av kundernas negativa känslor i telefonsamtal till kundtjänsten

Vesa Leppänen

Research output: Book/Report › Report

Original languageSwedish
Place of PublicationStockholm
PublisherHandelsrådet
Commissioning bodyHandelsrådet
Number of pages57
Volume2023
Edition5
ISBN (Print)978-91-86508-93-7
Publication statusPublished - 2023

Publication series

NameHandelsrådets rapportserie
PublisherHandelsrådet
No.5
Volume2023

Swedish Standard Keywords

  • Other Social Sciences (509)

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

  • SDG 3 - Good Health and Well-being
  • SDG 8 - Decent Work and Economic Growth
  • SDG 12 - Responsible Consumption and Production
  • 1 Public lecture/debate/seminar

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