An expected journey
: conceptualizing a holistic approach for user interactions with fully autonomous vehicles

  • Sandra Arndtsson
  • Jack Blossby
  • Eric Geldern

Student thesis: Bachelor


Autonomous vehicles are considered to be a growing industry and the progression towards fully autonomous vehicles is rapidly underway. Whilst research in autonomous vehicles design and user experience has primarily focused on users’ needs, we argue that there is a lack of a holistic overview of potential user interactions prior, during, and after a journey with a fully autonomous vehicle. This study therefore investigated how a design concept could be theoretically underpinned and visualized to support a holistic approach of end-to-end user interactions prior, during, and after a journey with a fully autonomous vehicle. The design concept was crafted and evaluated by applying the methodology of concept-driven design research, and participants found the coherent approach to be helpful in increasing their overall understanding of fully autonomous vehicles’ technology. The results further showed a need for additional user interactions that may be necessary for users to adopt the technology, and we found that a holistic approach can be applied for future research in user interactions with fully autonomous vehicles.
Date of Award2022-Jun
Original languageEnglish
SupervisorMontathar Faraon (Supervisor) & Kerstin Ådahl (Examiner)

Educational program

  • Digital design

Courses and Subjects

  • Informatics

University credits

  • 15 HE credits

Swedish Standard Keywords

  • Information Systems (10202)


  • FAV user interactions
  • Fully autonomous vehicles
  • Shared autonomous vehicles
  • FAV user experience
  • SAE level 5
  • Autonomous mobility-on-demand
  • AMoD
  • FAV overview

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