Att leverera kärnvärden vid förstagångsanvändningen
: en studie kring hur onboarding påverkar användandet av en digital vårdcentral

Translated title of the thesis: Delivering core values for first-time users: a study on how onboarding affects the use of a digital primary care application
  • Malin Gutemyr
  • Sandra Lindkvist

    Student thesis: Bachelor


    The study aims to investigating how design solutions can help first-time users to gain a better understanding of how digital primary care works. The concept of onboarding is central to this study and the scientist Cardoso's onboarding framework. Onboarding describes a learning process where the user is introduced to the service so that he or she can use it and become an active user. In order to complete the study, an explorative approach has been made. The study has been divided into three parts; a preliminary study, a design phase and a valuation phase. A total of 17 participants have been recruited. The study resulted in three different prototypes that participant tested. The result of the study showed that the participants' knowledge gap about how the doctor visit works on a digital primary care application was filled with an introduction - an onboarding.

    Date of Award2018-Jun-20
    Original languageSwedish
    SupervisorKari Rönkkö (Supervisor) & Martin Wetterstrand (Examiner)

    Educational program

    • Digital design

    University credits

    • 15 HE credits

    Swedish Standard Keywords

    • Information Systems, Social aspects (50804)


    • digital primary care
    • onboarding
    • first impression
    • user experience
    • design
    • first-time users

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