Abstract
The study aims to investigating how design solutions can help first-time users to gain a better understanding of how digital primary care works. The concept of onboarding is central to this study and the scientist Cardoso's onboarding framework. Onboarding describes a learning process where the user is introduced to the service so that he or she can use it and become an active user. In order to complete the study, an explorative approach has been made. The study has been divided into three parts; a preliminary study, a design phase and a valuation phase. A total of 17 participants have been recruited. The study resulted in three different prototypes that participant tested. The result of the study showed that the participants' knowledge gap about how the doctor visit works on a digital primary care application was filled with an introduction - an onboarding.
| Date of Award | 2018-Jun-20 |
|---|---|
| Original language | Swedish |
| Supervisor | Kari Rönkkö (Supervisor) & Martin Wetterstrand (Examiner) |
Educational program
- Digital design
University credits
- 15 HE credits
Swedish Standard Keywords
- Information Systems, Social aspects (50804)
Keywords
- digital primary care
- onboarding
- first impression
- user experience
- design
- first-time users