Du är f*n dum i huvudet!
: Hur error feedback för svenska användare av smarta högtalare kan utvecklas

Translated title of the thesis: You’re f*cking stupid!: How error feedback for Swedish users of smart speakers can be developed
  • Jeanette Elfving
  • Julia Blom

Student thesis: Bachelor

Abstract

Smart speakers have become a common feature in Swedish homes, with several functions to solve simpler everyday problems. Despite the development of technology, problems remain regarding the dialogue between the smart speakers and their users. This applies especially to the lacking error feedback the user receives when an error occurs in the dialogue. In order to investigate the lack of error feedback and what users want, studies have been carried out in the form of a exploratory survey, literature search as well as interviews and observations “in the wild”. The studies have been based on a convenience collection, where the error feedback that is offered today is examined. The results of the study indicated that there are common themes for the participants' opinions regarding error feedback that is offered today and how it can be developed. An example is the desire for individual settings for how instructions are given, which could contribute to users understanding the instructions better. The instructions given today are often long and have a high playback speed, where possibilities to have them repeated or performed slower do not exist. By offering users the opportunities to decide for themselves how the instructions are given, the chance that the goal will be achieved increases. This also gives the users the opportunity to discover and utilize more of the smart speakers’ functions. Using the results of the study as a basis, a proposal was created for six guidelines divided into two different categories of error feedback: Settings and Use. This is to help designers develop error feedback from Voice user interface-systems in Swedish through smart speakers.
Date of Award2023-Jun
Original languageSwedish
SupervisorKari Rönkkö (Supervisor) & Kerstin Ådahl (Examiner)

Educational program

  • Digital design

University credits

  • 15 HE credits

Swedish Standard Keywords

  • Information Systems (10202)

Keywords

  • Smart speakers
  • Voice User Interface
  • Google Assistant
  • Guidelines
  • Error Feedback

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