Första mötet är det bästa egentligen
: Ett aktionsforskningsprojekt med syfte att utveckla kontaktmannaskapet inom kommunal äldrevård

  • Malin Sundström

    Student thesis: Professional degree, Advanced level


    In an action research project about the system of contact persons a working team in a nursing home participated in three focus group sessions. During the reflection phase the roles of the contact person were established. These roles were the creator of relations, the link and the administrator. The role as the creator of relations was the most rewarding to the contact person. The roles as the creator of relations and the link were intertwined as the link was depending on a good relation. On the basis of the roles, the planning phase continued with discussions about how the system of contact persons could be changed. To fulfil the three roles time was needed, especially as the creator of relations and the link. The administrator also needed time, but was not dependent on a relation to the elderly person in the same way. The working team identified three areas to develop; the first meeting, information and transmission of information. The first meeting was an opportunity to start a good relation based on reciprocity and trust. Apart from time the contact person needed support from the manager, the nurse and/or the vice contact person. In the action phase the working team designed an information brochure to improve the information. Arranged first meetings have been conducted by the contact person and the nurse at the municipal transitory care center and by visit the elderly person’s house. A good system of contact persons demands internal conditions such as the will and competence within the contact person. It also demands external conditions such as time and support.


    Date of Award2009-Aug-03
    Original languageSwedish
    SupervisorKerstin Blomqvist (Supervisor) & Ellinor Edfors (Supervisor)

    University credits

    • 15 HE credits

    Swedish Standard Keywords

    • Nursing (30305)


    • action research
    • contact person
    • roles
    • relation
    • support

    Cite this