Communication gaps in emergency departments often contribute to patient anxiety, confusion, and dissatisfaction, particularly during long waiting periods. This study explores how a digital information tool can be conceptually designed to support patients' informational needs and enhance their overall experience in emergency departments waiting areas. Using a Design Science Research Methodology and Human-Centered Design framework, the study employed surveys, interviews, heuristic evaluations, and usability testing to identify patient concerns and design requirements. Findings revealed that patients desire clearer explanations of triage, estimated wait times, and guidance throughout their care journey. The final design proposal, developed through iterative prototyping, offers an accessible and emotionally supportive interface, addressing both functional and emotional needs. The study highlights the importance of inclusive design and provides practical insights for developing digital tools that complement human care and improve communication in high-stress healthcare environments.
- Information Systems (10202)
Improving Patient Experience in ED Waiting Areas through Conceptual Digital Design: A Human-Centered Case Study
Uddström, A. (Author), Jonsson Kunhlad, E. (Author). 2025-Jun
Student thesis: Master, one year