Information, stöd och förtroende

: En litteraturstudie om vad närstående önskade i mötet med sjuksköterskan i en akutsituation

Abstract

Background: When an emergency arises and a person consciousness becomes reduced the initial meeting will often be with the patients relatives. The hospital environment can seem hostile and frightening and the situation can be energy-consuming for the relatives and the meeting with the nurse then becomes central. Aim: The aim of this study was to describe what the relatives of a person with a reduced consciousness wanted from the meeting with the nurse in an emergency. Method: A literature review based on 17 qualitative scientific articles was performed. The articles were studied carefully and the reviews were made in accordance with Röda-Korsets-Högskola-granskningsmall. Result: The different wants of the relatives became clear and could be categorized: Information. Relatives wanted continuous information, both written and spoken, from the nurse in order to establish involvement. Support. Relatives wanted support from the nurse in order to find strength and courage to deal with emergency-situation. Trustworthiness. Relatives wished from the meeting with the nurse that gave them presence, an interest shown and someone who listened. Conclusion: The nurse must develop their ability at making every interaction positive for relatives. The wants of relatives must be fulfilled and be made a natural element in patient care.