Konflikthantering

: Ett verktyg i det dagliga arbetet

Abstract

The aim of this study is to investigate factors which may be of importance to enable conflict management in daily work. We believe that if opportunities are created and initiatives taken by management, the organization will be able to develop in a positive direction. The study is partly based on theories about the importance of clear structure, seen by employees as fair and that conflicts can affect the entire organization. The study is made by a qualitative design and carried out in elderly care in a municipality in southern Sweden. The analysis shows that factors such as: clear working structure, shared vision and goal, education in conflict management, clear and open communication, make time for conflict management, be professional and neutral, and to take responsibility and show respect have a significant impact on conflict management. These factors can be of help for the organization to develop their conflict management as a tool in the workplace. By using a conflict management method based on the leadership style one chooses to use as a manager, then a routine can be developed around conflict management in the workplace that integrates employees. In this way minimizes the risk that conflicts will escalate in the workplace and have devastating consequences.