Nyckeln till framgång

: framgångsrik implementering av ett nytt affärssystem

Abstract

During the 21^st century was enterprise resource planning systems one of the most innovative IT-systems. Companies chose to implement business systems to gain competitive advantages and become leading in their industry. A lot of implementations have failed in the beginning, mainly because of the unfamiliarity to work with computers. IT is constantly changing and therefore business systems change at a fast rate. Previous studies mainly focus on which factors affect the implementation process. A research gap that was identified are which steps an implementation process contain and what factors affect each step.

The purpose of this paper is to establish a horizontal model with implementation steps and identify which critical success- and failure factors affect each step. A positivistic research philosophy has been used in this study to test the designed Enderle-Olofsson-model. The Enderle-Olofsson-model is based on previous scientific articles and comprises five steps with identified influential factors. Previous literature reveals that Swedish culture is very feminine embossed. Since the respondents come from different countries which we hope it will generate information about this aspect. The data collecting method consist of eight semi-structured interviews and data from a respondent.

The conclusion is that the Enderle-Olofsson-model is partly accepted. The final model consists of six steps instead of the original five. Based on the information from the interviews a difference in culture was confirmed in line with Hofstede’s culture dimension theory. The fact that culture is always present is shown in the new model as an underlying cloud.