Patienters upplevelse av bemötande och behandlingsmiljö på en studentklinik för tandhygienistutbildning
: En enkätstudie

Translated title of the thesis: Patients´ experience of the approach and treatment environment at a student clinic for dental hygienist education: a survey study
  • Alva Tapio
  • Susanna Franzén

Student thesis: Bachelor


The approach and treatment environment are important factors for patients´ experience at a dental clinic. At the dental hygienist program student clinic at Kristianstad University, the treatment environment has an open floor plan where several patient visits take place at the same time. In addition to clinical skills, students must also develop their professional approach to patients, which includes good ethics and good approach both verbally and non-verbally. The aim of the study was to examine the patients´ experience of approach and treatment environment at a student clinic for dental hygienist education. This was done through a quantitative cross-sectional study where the data was collected using a waiting room survey that patients at the student clinic were offered to answer. The results showed that the respondents had predominantly positive experiences of both the dental hygienist students and the mentor’s approach. All respondents felt that the dental hygienist students had at least one positive quality in their approach and a few experienced them as stressed. The treatment environment was also perceived as positive by the majority, however, there were treatment environment factors that some respondents perceived as disturbing. The conclusion that could be drawn from the study's results was that most of the respondents had positive experiences of the approach and treatment environment at the student clinic. Various treatment environment factors like the open floor plan, people in motion and sound levels have been perceived as disturbing by some respondents.
Date of Award2022-Dec
Original languageSwedish
SupervisorSladjana Critén (Supervisor) & Stefan Renvert (Examiner)

Educational program

  • Study Programme in Oral Health

University credits

  • 15 HE credits

Swedish Standard Keywords

  • Dentistry (30216)


  • approach
  • dental hygienist program
  • dental hygienist student
  • experience
  • student clinic
  • treatment environment

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