Patienters upplevelse av omvårdnad på en akutmottagning

: In an Emergency Department

Abstract

Background: High turnover of patients and high working pace in an emergency department makes it difficult to establish a good relationship. It proved that the technical accomplishment is more important than nursing. The meeting has an important role of nursing and should be characterized by humane behaviour, safety and concern. Good communication is also a requirement for good care.

Aim: The aim was to describe patient’s experiences of caring in an emergency department.

Method: A literature review with articles done in a scholarly manner. A total of 13 articles were reviewed, analyzed, and subsequently divided into four categories.

Results: The four topics: experience of participation, experience of information, experience of support and experience of environment. Participation is influenced by how nursing staff chooses to interact with the patient´s. The experience of information is about if and how the information was given. Support refers to the nursing staff showing interest, notice the patient´s needs and the behaviour of the nursing staff. Experience of environment is about how the environments influence the patient´s integrity.

Conclusion: Patient´s experience of nursing in an emergency department depends on the four identified topics. Nursing staff should have a holistic approach and individual caring which makes the patient´s experience as good as possible.