Patienters upplevelser av bemötande vid psykisk ohälsa – vården utanför psykiatrin
: En allmän litteraturstudie

Translated title of the thesis: Patients’ experiences with treatment of mental illness – the care outside psychiatry: A general literature study
  • Simone Öhrn

Student thesis: Bachelor


Background: Mental illness is common in society. How the experience is of living with the condition is individual, but it creates feelings of feeling different. When people with mental illness seek help, somatic care is often their first contact with healthcare, regardless of whether they seek for mental illness or for somatic problems. The treatment they receive has an important part in how healthcare is perceived. Poorer treatment can lead to patients' trust in care disappearing, and result in patients choosing not to seek care the next time. Aim: The aim was to describe how patients with mental illness experience the treatment from healthcare staff outside the psychiatric care. Method: A general literature study based on ten scientific articles of a qualitative and quantitative approach. The articles were reviewed with HKR's review templates. Analysis was done using Friberg's (2017b) five-step model, generated two main categories and four subcategories. Results: Patients' experiences of the healthcare staff's treatment were divided into positive and negative experiences. When the treatment creates dissatisfaction, patients describe their experiences of feeling judged, rejected, and distrusted. When healthcare professionals do not understand patient's real problems. The importance of a good attitude describes experiences of empathy and being treated with respect. How a good treatment made patients feel safe. Discussion: The three main findings: Feeling doomed, When healthcare professionals doesn’t listen, and A sense of support were discussed with the support of Ekman's (2011) person-centered model, as well as with the ethical theory of proximity ethics.
Date of Award2022-Jun
Original languageSwedish
SupervisorCecilia Gardsten (Supervisor) & Susanne Lindskov (Examiner)

Educational program

  • Study Programme in Nursing

University credits

  • 15 HE credits

Swedish Standard Keywords

  • Nursing (30305)


  • Experience
  • treatment
  • mental illness
  • primary care
  • somatic care
  • patient

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