The study aims to increase understanding of how the money laundering regulation’s requirements for good customer knowledge and background control affect the bank’s customer relationship. The study has researched money laundering regulations demands of the tool Know your customer. To answer the study's purpose and problematization, theory has been collected through previous research in similar research areas and empirical research with the help of interviews. Interviews have been conducted with informants who work at a bank and Finansinpektionen. The interview guide that the study used is based on theory and the interviews were both digitally and physically.Collected empirical data have been used in the study's analysis with the help of the theoretical frame of reference, which deals with information asymmetry and legitimacy theory. The results of the study showed that the customers awareness can have a negative impact on the bank's customer relationship if customers don’t understand the meaning or purpose of the tool Know your customer, which is since information asymmetry exist. A good communication between banks and customer creates a long-term relationship. The bank must ask the customer questions as Finansinspektionen expects the bank to comply with the law and the customers expects their assets to be protected by the banks. When expectations are met is legitimacy also met. Lastly the study is based on collected empirical data and results showed that when customers are aware and know the purpose of the tool KYC the information asymmetry decreases and the relationship between bank and customer is strengthened.
- Degree of Bachelor of Science in Business and Economics
- Business Administration (50202)
- money laundering
- customer relationship