Satisfaction of the full time employed Latvian adult population with general practitioners

Abstract

Introduction: Satisfaction of primary care is important factor that improve persons trust to primary care and encourage visiting their GP more often. Therefore it is one of key point to provide society with lasting and continuous medical care. Good access to GPs is even more important to full time employed persons because of limited time resources. However, there is a lack of studies about factors that influence Latvian full time employed adult population satisfaction with GPs.Objective: The aim of the study was to analyse socio economics factors, usage of the health care resources, GP availability and communication influence to full time employed adult satisfaction with GP in Latvia.Method: Quantitative survey study design was used based on data from Health Behaviour among Latvian Adult Population 2016 survey (FINBALT). Data from 1864 persons were used for data analysis with SPSS Statistic 25,0.Result: Opening (contact) hours, way of contacting GP practice, seeing GP in the appointed time, GP characteristics, patient’s self-assessed health condition and visiting GP in last year were factors that affected full time employed person’s satisfaction with GP in Latvia.Conclusion: Targeted measures in stately, praxis and individual level could be introduced to improve full time employed person’s satisfaction with GP.