This study focuses on workers' experiences of flexible work in the service sector. It focuses on workers' experiences of control, stress and freedom, how they plan and organize their everyday lives and handle the life puzzle, and how the flexible way of working affects this planning. In addition, the study highlights the importance of emotions in interaction with colleagues and how workers experience boundlessness and loneliness when working flexibly. The study adopts a qualitative approach and is based on 10 semi-structured interviews with five men and five women who work within the service sector in Sweden. All interviewees have the opportunity to work flexibly and can place parts of their work outside the workplace. The interviews were conducted in the spring of 2020 by telephone due to the prevailing social situation (COVID-19). The results show that the interviewees experience both advantages and disadvantages of being able to work flexibly. Challenges lie in, among other things, achieving a functioning structure in everyday life, being able to delineate work within the framework of working hours and, to a certain extent, lack of collegial interaction. The benefits of flexible work have proven to be the ability to control and promote their everyday lives to a greater extent, minimizing emotional work linked to collegial interaction and a higher focus linked to the task. As flexible work is becoming more and more common in the labour market, the study provides further insights into workers' privacy and working life being affected by the flexible way of working and how workers manage and adapt their work role and carry out emotional labour home. The expansion of flexible work creates a need to further explore working methods from both individual and organizational levels.
- Higher Education in behavioral science
- Flexible work
- emotional rules
- emotional labour
Upplevelser av flexibelt arbete: Frihet, kontroll och emotionellt lönearbete på hemmaplan
Holstensson, J. (Author), Nezić, H. (Author). 2020-Jun
Student thesis: Bachelor