@book{07cc6549c53847f68ab9c7bd1c5dfe69,
title = "Developing marketing strategy from customer portfolio: a model for understanding and measurement of the underlying motives for the customer's or potential customer's behaviour in building customer loyalty",
author = "Christer Ekelund",
year = "1999",
language = "English",
series = "Working paper / The Copenhagen School of Economics and Business Administration, Department of Marketing",
publisher = "Copenhagen Business School",
number = "1999:9",
address = "Denmark",
}