Getting engaged in cooperation: design, distance, and distributed work

Mårten Pettersson

doi:10.24834/isbn.9789178773367

Getting engaged in cooperation: design, distance, and distributed work

Forskningsoutput: Typer av avhandlingar › Doktorsavhandling

Sammanfattning

Människors samarbete ser olika ut beroende på sammanhang och uppgifter. Det kan vara samlokaliserat, synkront eller distribuerat i tid och rum. Ny teknik möjliggör nya sätt att stödja samarbete. En central aspekt av samarbete är relationen till det individuella arbetet, folk går in och ut ur samarbete på ett nästintill sömlöst sätt när de är samlokaliserade. Denna avhandling utforskar hur teknik, situation och sammanhang samverkar i olika former av samarbete. Den behandlar två forskningsfrågor: (1) Hur engagerar människor sig i samarbete? och (2) Hur kan engagemang i distribuerat samarbete stödjas?

Arbetet fokuserar på etnografiska empiriska studier som analyserar interaktionen mellan människor och teknik inom olika områden. Arbetsplatsstudier har genomförts inom olika domäner: SOS-centraler, lastbilar, fastighetsskötsel samt musikfestival. Studierna i avhandlingen fokuserar på att dokumentera och analysera hur människor samarbetar och använder teknik.

Resultaten informerar utvecklingen av nya perspektiv, begrepp och designutmaningar för distribuerat samarbete. Avhandlingen diskuterar två huvudsakliga sätt att engagera sig i samarbete: begäran om och val att engagera sig genom delade material och artefakter stöder medvetenhet och möjliggör samarbete. Resultaten identifierar fyra faktorer för att underlätta engagemang i distanssamarbete: stöd för begäran och val att engagera sig, möjligheter att använda artefakter, främja delbarhet och använda medvetenhetsteknik (eng. awareness technology).

Avhandlingen bidrar med nya insikter i samspelet mellan teknik, situation och sammanhang i samarbete. Den ger designinsikter för distribuerat samarbete och utforskning av designkoncept och analysmodeller. Bidragen betonar samarbetets dynamiska natur och vikten av att förstå förhållandet mellan individuellt arbete och samarbete för att effektivt stödja distribuerat samarbete.

Originalspråk	Engelska
Tilldelande institution	Malmö University
Handledare	Spikol, Daniel, Handledare, Extern person Wetterstrand, Martin, Handledare Rönkkö, Kari, Handledare
Tilldelningsdatum	2023-maj-02
Utgivningsort	Malmö
Förlag	Malmö University Press
Tryckta ISBN	978-91-7877-337-4
Elektroniska ISBN	9789178773367
DOI	https://doi.org/10.24834/isbn.9789178773367
Status	Publicerad - 2023-apr.-11
Externt publicerad	Ja

Nationell ämneskategori

Datavetenskap (10201)

Nyckelord

Samarbete
distribuerat samarbete
teknikstöd för samarbete
engagemang i samarbete
delade material och artefakter

FN:s SDG:er

Detta resultat bidrar till följande hållbara utvecklingsmål:

Åtkomst av dokument

10.24834/isbn.9789178773367Licens: Ospecificerad

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@phdthesis{1952fe8992bd4f43aff8f5a91d145491,

title = "Getting engaged in cooperation: design, distance, and distributed work",

abstract = "Cooperative work differs depending on contexts and tasks, whether co-located, synchronous, or distributed in time and space. New technology allows new opportunities to support cooperation. A central aspect of cooperation is the relation to individual work; when co-located, people enter and exit cooperation seamlessly. This dissertation explores how technology, situation, and context interplay in various forms of cooperation. It addresses two research questions: (1) How do people get engaged in cooperative work? and (2) How can engagement in distributed cooperative work be supported?The work focuses on ethnographic empirical studies that analyse the interaction between humans and technology across various domains. Workplace studies have been conducted in different fields. Emergency service work, truck driver's work, building maintenance workers, and visitor's technology use at a music festival. The workplace studies in the dissertation imply that field studies are conducted to document and analyse how people use technology and how this use takes place. Common to all studies is the work about activities distributed in time and space.These research findings inform the development of new perspectives, concepts, and design challenges for distributed collaboration. The dissertation discusses two primary ways to engage in cooperative work are identified: requesting and choosing to engage through shared materials and artefacts support awareness and enable cooperative work. The results identify four factors to facilitate engagement in remote cooperative environments: supporting requests and choices to engage, providing opportunities to use artefacts, promoting shareability, and incorporating awareness technology.The dissertation contributes new insights into the interplay between technology, situation, and context in cooperation. Providing design insights for distributed collaboration, and the exploration of design concepts and analysis models. The contributions emphasize the dynamic nature of collaboration and the importance of understanding the relationship between individual and cooperative work to support distributed and remote collaboration effectively.",

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year = "2023",

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day = "11",

doi = "10.24834/isbn.9789178773367",

language = "English",

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series = "Studies in Computer Science",

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school = "Malm{\"o} University",

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AU - Pettersson, Mårten

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N2 - Cooperative work differs depending on contexts and tasks, whether co-located, synchronous, or distributed in time and space. New technology allows new opportunities to support cooperation. A central aspect of cooperation is the relation to individual work; when co-located, people enter and exit cooperation seamlessly. This dissertation explores how technology, situation, and context interplay in various forms of cooperation. It addresses two research questions: (1) How do people get engaged in cooperative work? and (2) How can engagement in distributed cooperative work be supported?The work focuses on ethnographic empirical studies that analyse the interaction between humans and technology across various domains. Workplace studies have been conducted in different fields. Emergency service work, truck driver's work, building maintenance workers, and visitor's technology use at a music festival. The workplace studies in the dissertation imply that field studies are conducted to document and analyse how people use technology and how this use takes place. Common to all studies is the work about activities distributed in time and space.These research findings inform the development of new perspectives, concepts, and design challenges for distributed collaboration. The dissertation discusses two primary ways to engage in cooperative work are identified: requesting and choosing to engage through shared materials and artefacts support awareness and enable cooperative work. The results identify four factors to facilitate engagement in remote cooperative environments: supporting requests and choices to engage, providing opportunities to use artefacts, promoting shareability, and incorporating awareness technology.The dissertation contributes new insights into the interplay between technology, situation, and context in cooperation. Providing design insights for distributed collaboration, and the exploration of design concepts and analysis models. The contributions emphasize the dynamic nature of collaboration and the importance of understanding the relationship between individual and cooperative work to support distributed and remote collaboration effectively.

AB - Cooperative work differs depending on contexts and tasks, whether co-located, synchronous, or distributed in time and space. New technology allows new opportunities to support cooperation. A central aspect of cooperation is the relation to individual work; when co-located, people enter and exit cooperation seamlessly. This dissertation explores how technology, situation, and context interplay in various forms of cooperation. It addresses two research questions: (1) How do people get engaged in cooperative work? and (2) How can engagement in distributed cooperative work be supported?The work focuses on ethnographic empirical studies that analyse the interaction between humans and technology across various domains. Workplace studies have been conducted in different fields. Emergency service work, truck driver's work, building maintenance workers, and visitor's technology use at a music festival. The workplace studies in the dissertation imply that field studies are conducted to document and analyse how people use technology and how this use takes place. Common to all studies is the work about activities distributed in time and space.These research findings inform the development of new perspectives, concepts, and design challenges for distributed collaboration. The dissertation discusses two primary ways to engage in cooperative work are identified: requesting and choosing to engage through shared materials and artefacts support awareness and enable cooperative work. The results identify four factors to facilitate engagement in remote cooperative environments: supporting requests and choices to engage, providing opportunities to use artefacts, promoting shareability, and incorporating awareness technology.The dissertation contributes new insights into the interplay between technology, situation, and context in cooperation. Providing design insights for distributed collaboration, and the exploration of design concepts and analysis models. The contributions emphasize the dynamic nature of collaboration and the importance of understanding the relationship between individual and cooperative work to support distributed and remote collaboration effectively.

KW - Samarbete

KW - distribuerat samarbete

KW - teknikstöd för samarbete

KW - engagemang i samarbete

KW - delade material och artefakter

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DO - 10.24834/isbn.9789178773367

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CY - Malmö

ER -

Getting engaged in cooperation: design, distance, and distributed work

Sammanfattning

Nationell ämneskategori

Nyckelord

FN:s SDG:er

Åtkomst av dokument

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